mi77 Privacy Policy

1. Introduction

mi77 is committed to protecting the privacy and personal data of all players and visitors who use the Platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our data protection obligations seriously.

This Policy applies to all personal data collected by mi77 in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site, or a person who contacts our customer support team. It covers data collected through the mi77 website, any mobile-optimized version of the Platform, and any communications between you and mi77.

This Policy should be read alongside the mi77 Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of applicable data protection legislation, mi77 is the data controller responsible for your personal data collected through the Platform. As data controller, mi77 determines the purposes and means of processing your personal data.

mi77 operates in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as PAGCOR guidelines applicable to online gaming operators in the Philippines.

If you have any questions about how mi77 handles your personal data, or if you wish to exercise any of your data rights described in this Policy, please contact our Data Privacy Officer using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

mi77 collects the following categories of personal data about you:

mi77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where required by law for identity verification purposes (e.g., a photograph on a government-issued ID submitted for KYC).

4. How We Collect Your Data

mi77 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-party sources: Identity and financial verification data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, and fraud prevention agencies where necessary to comply with our legal obligations.
• Publicly available sources: In limited circumstances, mi77 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

5. How We Use Your Personal Data

mi77 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your player account, including verifying your identity and age in compliance with the 21+ requirement.
• Service delivery: To provide access to games, process bets, credit winnings, and deliver all features of the Platform.
• Payment processing: To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records.
• Legal and regulatory compliance: To comply with PAGCOR guidelines, anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its players.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the Platform.

mi77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

mi77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing required to perform our contract with you, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR guidelines, AML obligations, and KYC requirements.
• Legitimate interests: Processing necessary for mi77's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

mi77 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers engaged to assist mi77 in verifying player identities and complying with regulatory requirements.
• Game providers: Third-party game studios and live casino operators whose games are available on the Platform, to the extent necessary to deliver the gaming service.
• Fraud prevention agencies: Third-party fraud detection and prevention service providers engaged to protect the Platform and its players from fraudulent activity.
• Regulatory authorities: PAGCOR and other Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Legal, accounting, and other professional advisors engaged by mi77, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of mi77's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom mi77 shares personal data are required to process that data in accordance with applicable data protection laws and mi77's data processing requirements. mi77 does not authorize third parties to use your personal data for their own marketing purposes.

8. Cookies & Tracking Technologies

mi77 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze Platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymized information about how players use the Platform, including pages visited and errors encountered, to help mi77 improve Platform performance.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns and player behavior on the Platform for the purpose of improving features and content.

You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to the use of cookies as described in this Policy.

9. Data Retention

mi77 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, mi77 retains player account data for a minimum of five (5) years following account closure, in accordance with PAGCOR guidelines and Philippine AML regulations. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Where personal data is no longer required for any lawful purpose, mi77 will securely delete or anonymize it. In some circumstances, mi77 may anonymize your personal data so that it can no longer be associated with you, in which case mi77 may use such anonymized data without further notice to you.

10. Data Security

mi77 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mi77 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Two-factor authentication (2FA) available for all player accounts.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While mi77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. mi77 cannot guarantee the absolute security of your data. You are responsible for keeping your account credentials confidential and for notifying mi77 immediately if you suspect unauthorized access to your account.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by mi77:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data mi77 holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by mi77.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mi77's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on mi77's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe mi77 has processed your personal data in violation of applicable data protection law.

To exercise any of the above rights, please contact mi77's Data Privacy Officer using the contact details in Section 15. mi77 will respond to all verified requests within thirty (30) days. mi77 may need to verify your identity before processing your request.

12. Children's Privacy

The mi77 Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. mi77 does not knowingly collect personal data from persons under the age of 21. If mi77 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated personal data will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with mi77, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

mi77 primarily processes and stores personal data within the Philippines. In some circumstances, personal data may be transferred to and processed by third-party service providers located outside the Philippines, including game providers, technology infrastructure providers, and fraud prevention agencies.

Where personal data is transferred outside the Philippines, mi77 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that require the recipient to process your data in accordance with standards equivalent to those required under the Philippine Data Privacy Act of 2012.

By using the mi77 Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

14. Changes to This Privacy Policy

mi77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, mi77 will notify registered players via the email address or mobile number on file and will update the effective date at the top of this Policy.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes, you must stop using the Platform and may request account closure in accordance with the Terms & Conditions.

We encourage you to review this Policy periodically to stay informed about how mi77 protects your personal data.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or mi77's data processing practices, or if you wish to exercise any of your data rights, please contact our Data Privacy Officer:

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available on the mi77 Platform 24 hours a day, 7 days a week.

mi77 aims to respond to all data privacy inquiries within thirty (30) days. If you are not satisfied with mi77's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.